Shipping & Delivery Policy

Welcome to bencaoshop.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with bencaoshop, you acknowledge and agree to the terms outlined below.

1. Shipping Coverage

bencaoshop currently provides shipping services throughout the United Arab Emirates (UAE).

At this time, we do not offer international shipping outside the UAE.

2. Free Standard Shipping

We are pleased to offer free standard shipping on all eligible orders delivered within the United Arab Emirates.

No minimum purchase requirement.
No hidden shipping fees.
Shipping costs are displayed at checkout when applicable.

If additional delivery charges apply due to remote locations or special delivery requirements, customers will be informed before completing their purchase.

3. Order Processing

After your order has been successfully placed and payment has been confirmed, we will begin preparing your order for shipment.

Typical processing time is:

1–3 business days

Processing time may be longer during:

Public holidays
Promotional campaigns
High order volumes
Unforeseen operational circumstances

Orders are processed during normal business days only (Monday to Friday, excluding UAE public holidays).

4. Estimated Delivery Time

After dispatch, the estimated delivery time within the UAE is:

3–7 business days

Delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary depending on factors including:

Delivery destination
Courier operations
Weather conditions
Public holidays
Peak shopping periods
Events beyond our reasonable control
5. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, you may receive a shipping confirmation containing available shipment information, which may include:

Shipping confirmation
Courier information
Tracking number (when available)

Customers can use the provided tracking information to monitor delivery progress.

6. Delivery Information

Customers are responsible for providing accurate shipping information, including:

Full recipient name
Complete delivery address
Valid UAE phone number
Accurate email address

Incorrect or incomplete information may result in shipping delays, failed delivery attempts, or order cancellation.

bencaoshop is not responsible for delays caused by inaccurate customer information.

7. Delivery Attempts

If a delivery cannot be completed, the courier may attempt to contact the customer using the contact information provided during checkout.

If delivery cannot be completed because of:

Incorrect address information
Customer unavailability
Failure to respond to courier communications
Repeated unsuccessful delivery attempts

the shipment may be returned to our designated fulfillment facility.

Additional delivery arrangements may be subject to courier availability.

8. Delayed Deliveries

While we work with reliable shipping partners, unexpected delays may occasionally occur.

Delivery delays may result from:

Severe weather
Customs or government inspections (where applicable)
Transportation disruptions
Courier operational issues
Force majeure events

We appreciate your patience and will make reasonable efforts to assist customers in tracking delayed shipments.

9. Damaged, Incorrect, or Missing Items

Please inspect your package promptly upon delivery.

If your order arrives:

Damaged
Defective
Incomplete
Containing incorrect items

please contact our customer support team within 48 hours after receiving the order.

To help us investigate your request, please provide:

Order number
Description of the issue
Clear photographs of the product and packaging (where applicable)

We will review your request and determine an appropriate resolution in accordance with our Return & Refund Policy.

10. Shipping Restrictions

Certain products may be subject to shipping restrictions because of:

Product size
Weight
Local delivery limitations
Regulatory requirements

If an item cannot be delivered to your location, we will notify you as soon as possible and, where applicable, provide available alternatives or process a refund.

11. Customer Support

If you have any questions regarding shipping, delivery, or your order, please contact us.

Store Name
bencaoshop

Email
[email protected]

Phone
+971 6 606 7733

Business Address
Samia Al Shamsi
483 Al Raqa Street
Al Sadiyat Island
Al Dhaid, Sharjah
United Arab Emirates

Our customer support team aims to respond to inquiries within 1–3 business days during normal business hours.